Last updated: 11/27/2025

This Privacy Policy explains how Newborn (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit https://www.saynewborn.com (the “Site”), place an order, or communicate with us in any way (collectively, the “Services”).
By using our Services, you agree to the practices described below.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
When updates occur, the revised version will be published on this page along with a new “Last updated” date.

2. Information We Collect

To provide, improve, and secure our Services, we collect several types of personal information.

A. Information You Provide Voluntarily

This includes details you submit directly, such as:

• Contact information (name, email, phone number, delivery/billing address)

• Order and payment information (excluding full credit card details)

• Account details (username, password, profile information)

• Communications with our support team (emails, messages)

B. Information Collected Automatically

When you browse the Site, we automatically gather certain data using cookies and similar tracking tools, such as:

• Device information (browser type, operating system, device model)

• IP address and general location

• Pages visited, session duration, and on-site behavior analytics

• Traffic source data

C. Information From Third Parties

We may receive supporting information from:

• Payment processors

• Shipping and logistics partners

• Marketing platforms

• Social media services (if you interact with our content)

3. How We Use Your Personal Information

We process personal information to:

• Fulfill and deliver customer orders

• Manage payments and provide receipts or confirmations

• Send service-related emails (order updates, account notices, policy changes)

• Offer customer service and troubleshooting

• Improve our website functionality and user experience

• Provide marketing or promotional communications where legally permitted

• Detect fraudulent or harmful activity

• Meet legal, tax, and regulatory requirements

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools to:

• Enhance website functionality

• Keep your session active

• Analyze performance and traffic

• Personalize your shopping experience

You may disable cookies through your browser settings, but some site features may stop functioning correctly.

5. How We Share Your Information

We may share your information with trusted third parties when necessary, including:

• Service providers (payment gateways, hosting platforms, shipping carriers)

• Marketing partners (only where legally permitted, never selling sensitive data)

• Professional advisors (legal, compliance, accounting)

• Regulators or authorities when required by law

We never sell personal information, especially sensitive data.

6. Third-Party Websites

Our Site may contain links to external websites.
We are not responsible for the privacy, security, or content practices of these third-party sites.
We recommend reviewing their privacy notices before interacting with them.

7. Children’s Data

Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 16 (or applicable local age limits).
If you believe a minor has submitted information to us, please contact us so we can remove it promptly.

8. Data Security & Retention

We implement technical, administrative, and physical safeguards to protect your personal information.
However, no system is fully secure.

We keep your data only as long as necessary to:

• Fulfill your orders

• Provide customer support

• Meet legal and tax obligations

• Resolve disputes or enforce our policies

9. Your Rights

Depending on your location (e.g., EU/EEA, UK, California), you may have the right to:

• Request access to your personal information

• Correct or update inaccurate data

• Ask for deletion of your data (“right to be forgotten”)

• Restrict or object to processing

• Request a copy of your data (data portability)

• Withdraw consent for marketing communications

• File a complaint with your local data protection authority

To exercise your rights, contact us at: contact@saynewborn.com.
We may request identity verification before proceeding.

10. International Transfers

Your information may be processed or stored outside your country of residence, including in regions where data protection laws may differ.
We take steps to ensure that such transfers comply with applicable legal requirements.

11. Contact Information

For questions about this Privacy Policy or to submit a rights request:

Store Name: Newborn
Website: https://www.saynewborn.com

Email: contact@saynewborn.com
Phone: +44 7488 813527
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM 
Response Time: We aim to reply to all messages within 24-48 hours.