1. General Policy

At Newborn, your satisfaction means everything to us.
If your purchase doesn’t meet your expectations, you can return it under the conditions described below.
This policy applies to all orders placed on https://www.saynewborn.com.

2. 30-Day Easy Returns

You have 30 days from the date you receive your order to request a return.

Returned items must be:

• Unused

• In their original condition

• In their original packaging

• Including all tags, accessories, protective seals, manuals

💡 Restocking Fee: £0 — we never charge any restocking fees.

3. Return Costs

✅ If the item is defective, damaged, or incorrect

Return shipping is 100% free for you.

This applies when:

• You received the wrong product

• The product arrived damaged

• A defect or malfunction is present

• The item has missing or incorrect parts

❌ If the return is due to change of mind (customer remorse)

Return shipping costs are paid by the customer.

This applies when:

• You ordered the wrong size/color

• The product doesn’t fit your expectations

• You no longer want the item

• Personal preference change

Shipping fees paid during checkout are non-refundable.

4. How to Start a Return

1. Contact Us
   Email us at contact@saynewborn.com with:

   • Your order number

   • The reason for your return

   • Photos (for damaged/defective products)

2. Prepare the Package
   Repack the item securely in the original packaging with all accessories and documents.

3. Ship the Item
   Follow the return instructions provided in your Return Authorization Email.

5. Refund Process

🔍 Inspection

Once we receive your return, the item will be inspected to confirm eligibility.

💳 Refund Timing

If approved, your refund will be processed.
Refunds typically appear on your original payment method within up to 7 business days, depending on your bank.

Refunds can only be issued to the original payment method.

6. Exchanges

If you want to exchange your item for a different size, color, or product, simply contact us at contact@saynewborn.com and we will assist you quickly.

7. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned:

• Baby bottles, teats, pacifiers

• Breastfeeding accessories in contact with the mouth

• Diapering and hygiene items

• Cosmetics, creams, or personal care items

• Any product clearly marked as non-returnable on its page

• Gift cards or digital items

8. Customer Service — Contact Information

Store Name: Newborn
Website: https://www.saynewborn.com

Email: contact@saynewborn.com
Phone: +44 7488 813527

Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM 
Response Time: We aim to reply to all messages within 24-48 hours.