Shipping Policy
Newborn (“we,” “us,” or “our”) operates the website https://saynewborn.com.
Our mission is to provide a smooth, reliable, and transparent delivery experience for every customer.
Free Shipping: We offer free shipping on all orders within the United Kingdom.
No additional delivery fees or hidden costs apply at checkout.
Delivery Area: We currently ship exclusively within the United Kingdom.
Future Expansion: Any future updates to our shipping destinations will be announced here.
Order Cut-Off Time: 11 PM (UTC+1, Paris time)
Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 6–13 business days (Monday to Friday)
Total Estimated Delivery Time: 7–15 business days
After shipment, a confirmation email containing your tracking number will be sent.
Once your order has been dispatched, you will receive an email with tracking information.
If you have not received tracking details within 3 business days after purchase, please contact us.
Damaged Orders: If your parcel arrives damaged, please contact us within 48 hours of delivery. We will arrange a replacement or refund.
Lost Orders: If your order does not arrive within the estimated timeframe, contact us immediately so we can initiate an investigation with our delivery partners.
For information on returns, eligibility, and refunds, please refer to our Returns Policy page available on the website.
If you have any questions or concerns regarding this Shipping Policy, please contact us:
Email: contact@saynewborn.com
Phone: +44 7488 813527
Business Address:
2 Lansdowne Rd, Croydon, London, CR9 2ER, United Kingdom
Customer Service Hours: Monday–Friday, 9:00 AM – 6:00 PM
Response Time: We aim to reply to all messages within 24-48 hours.
Newborn is operated by SALOMON MARTIN EI.
All orders are fulfilled and shipped from the United Kingdom.
This website operates under UK law.